Return and Refund Policy

At ValenneSkin, we want you to be completely satisfied with your purchase.

Returns

We accept return requests within 30 days of receiving your order, provided that the product:
* Has not been used or washed.
* Is in its original condition.
* Retains its original tags.
* Is in its original packaging, where applicable.

Used, washed, damaged, altered, or non-original condition products may not be eligible for a return.

Return Shipping Costs

Shipping costs associated with a return will be the responsibility of the customer, except when the product received is incorrect, defective, or arrived damaged.

Refunds

Once we receive and inspect the returned product, we will inform you whether the refund has been approved. Approved refunds will be processed using the same payment method used to make the purchase. The time required for the funds to reflect may vary depending on your bank or payment provider.

Damaged or Incorrect Products

If you receive an incorrect, defective, or damaged product, please contact us within 7 days of delivery, indicating your order number and attaching clear photographs of the product.

Non-Eligible Products for Return

Products purchased on clearance or specifically identified as "final sale" cannot be returned, unless applicable law provides otherwise.

How to Request a Return

To request a return, please write to us at info.ValenneSkin@gmail.com, indicating your order number and the reason for the return. Veltro Jewelry reserves the right to refuse returns that do not comply with the conditions set forth in this policy.