Shipping Policy

Thank you for shopping at Valenne.

Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays, unless stated otherwise.

Delivery Times

Estimated delivery times will be displayed during checkout when available.

Indicated delivery times are estimates and do not constitute a delivery guarantee. Delays may occur due to carrier issues, weather conditions, peak seasons, public holidays, customs clearance, or other circumstances beyond our control.

Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information, when available.

It is the customer's responsibility to provide an accurate shipping address. Valenne is not responsible for orders shipped to incorrect addresses provided during checkout.

Lost or Delayed Packages

If tracking indicates that your package has been delivered but you have not received it, we recommend contacting the shipping carrier first.

You can also contact us at info.valenneskin@gmail.com so we can assist you in investigating the issue.

International Shipping

International orders may be subject to taxes, customs duties, import fees, or other charges depending on the destination country. These charges, where applicable, are the buyer's responsibility.

If you have any questions regarding our shipping process, please contact us at info.valenneskin@gmail.com.